Terms and Conditions of payment

When and how will I make a payment?

After the booking inquiry is made, the auto email (NOT a confirmation email) will be sent to you in order to ensure that your booking inquiry is well received.

When the booking is confirmed, the booking confirmation with all details will be sent to your email along with online payment link.

The online payment should be made and completed within 24 hours in order to secure the confirmation status.  If the payment is not completed in due, your booking will be automatically released.

What should I get after I have made the payment?

The booking voucher will be sent to your email and the voucher is required to be presented upon travelling date prior tour start.

How much is the transaction fee from credit card online payment?

The payment transaction fee is charged 3% of total amount.  Applicable card scheme rules set by Visa, Mastercard

What happens if the tour could not be arranged due to the bad weather condition?

100% refundable to your credit card in case of the tour could not be operated and cancelled by tour company i.e. bad weather condition.  The average time for a credit card refund to be processed is 15 working days, the refund processing fee couldbe occurred depending on your credit card company.

Payment security overview

We use an international online payment gateway service provider, Omise, with PCI Compliance, we consider our guest’s security details are a top priority. Card data is always transmitted from the cardholder’s browser (or merchant server if PCI DSS certified) to our servers using TLS encryption. Due to SSL 3.0’s security issues, we have disabled the protocol and do not allow it in our load balancers. All communication between application servers, load balancers, proxy and databases are encrypted using SSL/TLS —all within private and highly monitored subnets.

Encrypts cards using the highest grade encryption (AES-256). The length of the key (256 bits) and number of hashes (14) makes it iteratively more difficult for any of the encrypted data to be revealed. All sensitive data is stored in our encrypted database which is protected under a highly secured environment. Even our staff are unable to get their hands on it.

Phuketthailand-Travel.com is a travel agent registered by Tourism Authority of Thailand – TAT Inbound TAT License no: 34/00420.

Our Office Address

Phuket Thailand Travel & Tour
80/112 M.5 Vichitsongkram Rd., T. Vichit, A. Muang, Phuket 83000 Thailand

Contact us

  • Line ID: Phuketthailandtravel
  • What’s app: +66 (0) 86 4765603
  • Viber: +66 (0) 86 4765603
  • Wechat: +66 (0) 86 4765603
  • Hotline: +66 (0) 86 4765603
  • Tel: +66 (0) 76 393724
  • Fax: +66 (0) 76 304364
  • www.phuketthailand-travel.com
  • info@phuketthailand-travel.com
  • https://www.facebook.com/PhuketThailandTravelAndTours

What is the cancellation policy?

After full payment or deposit payment is made and after we issue you a booking voucher with itinerary once confirmed, the payments of cancelled booking made are not refundable.At any time after a tour voucher has been made, the changed of schedules and/or cancel, terminate, divert, postpone reschedule or delay any tour where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such tour cancellation, we shall at our option, either:

  1. Choose to travel at another time, retain the value amount in a credit account for your future travel provided that you must re-book within six (6) months there from.
  2. Choose to transfer your value amount in a credit account to another person to travelling within six (6) months there from.

True Design Holidays co.,ltd
80/112 M.5 Vichitsongkram Rd., T. Vichit, A. Muang, Phuket 83000 Thailand

Hotline: +66 (0) 86 4765603 / Tel: +66 (0) 76 393724 / Fax: +66 (0) 76 304364
www.phuketthailand-travel.com / info@phuketthailand-travel.com

Office time 9:00-18:00 (Mon-Sat)

Enquiry / Question / Contact us
Life is a journey. Make the best of it. – Someone says

TAT License no: 34/00420

  66 86 476 5603        66 76 393 724  &  66 76 304 364


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